Last updated: 15 July 2026
These terms are operated by [LEGAL ENTITY NAME](“PROMO,” “we,” “us”), the company behind the PROMO marketplace at promoapp.shop. Items in [brackets] are placeholders to be completed before public launch.
PROMO is a marketplace that connects brands with creators for paid promotional campaigns. By creating an account or using PROMO, you agree to these Terms. If you do not agree, do not use PROMO.
You must be at least 18 years old and able to form a binding contract. You are responsible for the accuracy of your account information and for all activity under your account. You may hold either a brand or a creator account. You must keep your login credentials secure.
Brands send offers describing a campaign, deliverables, and a price. Creators may accept, decline, or let an offer expire. Once an offer is accepted, its terms are fixed. PROMO is a venue that facilitates these agreements and the payment between the two parties; the campaign agreement itself is between the brand and the creator.
To reduce risk for both sides, campaign payments run through a protected payment:
Holding a protected payment does not make PROMO a party to the underlying campaign, a bank, a trustee, or a fiduciary. It is a payment-processing convenience provided through Stripe that holds the funds until the campaign is completed and released.
PROMO charges a platform fee of 10% of each campaign amount. The fee is shown before funding and is deducted from the amount transferred to the creator on release (for a $100 campaign, the creator receives $90). The fee is disclosed on each offer at funding time and may change prospectively with notice; changes never affect an already-funded campaign.
Creators receive released payments through Stripe Connect. To receive payouts, a creator must complete Stripe’s onboarding, which collects identity and bank details directly. PROMO never sees or stores your bank or government-ID information — Stripe handles it. Payout timing, holds, and account requirements are governed by Stripe’s Connected Account Agreement.
A brand may cancel and fully refund a campaign while it is funded and not yet released. After a payment is released to the creator, it is not automatically reversible. See our Refund Policy for details.
If a party opens a payment dispute or chargeback with their card issuer, the affected campaign is frozen and cannot be released or refunded through PROMO until the dispute is resolved by the card networks. Disputes that occur after a payment has been released are handled case by case through support and may not be recoverable. You agree to cooperate in good faith to resolve disputes.
Creators retain ownership of the content they produce, and grant the brand the usage rights described in the accepted offer. You are responsible for ensuring your content and its use comply with applicable law, platform rules, and disclosure requirements (for example, clearly labeling paid partnerships). PROMO’s own software, branding, and site are our property.
PROMO is provided “as is” without warranties of any kind. We do not guarantee the conduct, performance, deliverables, metrics, or payment behavior of any brand or creator, campaign outcomes, or uninterrupted or error-free service. You use PROMO at your own risk.
To the maximum extent permitted by law, PROMO and its owners will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data. Our total liability for any claim relating to a campaign is limited to the platform fee we collected on that campaign.
You agree to indemnify and hold PROMO harmless from claims, damages, and expenses arising out of your campaigns, your content, your use of the service, or your breach of these Terms.
You may stop using PROMO and delete your account at any time. We may suspend or terminate accounts that violate these Terms or create risk for other users. Obligations relating to funded campaigns, fees, and liability survive termination.
These Terms are governed by the laws of [STATE / COUNTRY], without regard to conflict of law rules. Disputes will be resolved in the courts located in [JURISDICTION], unless applicable law requires otherwise.
We may update these Terms from time to time. Material changes will be posted here with a new “last updated” date, and where appropriate we will notify you. Continued use after changes means you accept the updated Terms.
Questions about these Terms? Reach us at support@promoapp.shop or see our Support page.