We’re here to help with your account, campaigns, and payments.
Contact: support@promoapp.shop. [Confirm or create this inbox before launch.] We aim to respond within [1–2 business days].
Go to Settings → Payoutsand choose “Set up payouts.” You’ll complete a short Stripe onboarding (identity and bank details, handled securely by Stripe). When it shows “Payouts ready,” you can receive released payments. If it’s stuck, use “Refresh status,” or finish any steps Stripe still lists.
On an accepted campaign, choose “Fund protected payment” and pay on Stripe’s secure checkout. The campaign shows as Funded once payment confirms.
The creator marks the campaign delivered, then the brand releases the payment. The creator’s share is transferred to their Stripe account. A creator cannot release a payment to themselves.
A brand can cancel and fully refund a campaign while it is funded and not yet released. See the Refund Policy. For anything else, email us.
Make sure the creator has completed payout setup (“Payouts ready”) and has marked the campaign delivered. If it still won’t release, contact support with the campaign details.
If a card dispute is opened, the campaign is frozen until the card networks resolve it. Please reach out before opening a chargeback so we can try to help directly.
Edit your profile or delete your account in Settings. For login trouble, use “Reset your password” on the sign-in screen.
You can report a user or a campaign from the campaign screen, or email support@promoapp.shop with details.
See our Terms of Service, Refund Policy, and Privacy Policy.